Refund and Returns Policy
Last Updated: 27/10/2024
Thank you for choosing Digital Erra. We value your satisfaction and are committed to providing quality products and services. Please carefully read our Refund and Returns Policy, as it details all guidelines and limitations regarding refunds, returns, and exchanges.
1. Non-Refundable Policy
Due to the nature of our products and services, all sales are final and non-refundable. By completing a purchase on our website, you acknowledge and agree to this policy. Our policy applies to all digital downloads, services, subscriptions, and other non-tangible products offered on our site.
2. Digital Products and Access
For digital products, such as templates, courses, guides, and software, please review all product descriptions and requirements before purchase. Once purchased, digital products are immediately accessible, and refunds or exchanges are not available due to the immediate delivery of the product.
If you encounter technical issues with accessing or using the digital product, our support team is here to help! Please contact us at info@digitalerra.live, and we’ll work with you to resolve any technical difficulties.
3. Physical Product Issues and Exchanges
For any physical products (if applicable) that may arrive defective, damaged, or incorrect, we offer an exchange policy:
- Eligibility for Exchanges: Items are eligible for an exchange within 7 days of receipt if they are unused, in their original condition, and in the original packaging.
- Exchange Process: To initiate an exchange, please email info@digitalerra.live with details of the issue and supporting photos (if applicable). We will evaluate your request and provide instructions for returning the product for an exchange.
- Return Shipping Costs: If the return is due to an error on our part (such as an incorrect or defective item), we will cover the return shipping costs. For all other cases, return shipping costs are the responsibility of the customer.
4. Order Cancellations
Since we offer non-refundable products, cancellations after the completion of an order are generally not permitted. However, if you have made a duplicate purchase or an order error, please contact us immediately at info@digitalerra.live so we can assess the situation.
5. Subscription-Based Products
If you have purchased a subscription-based product or service, you may manage your subscription through your account settings. Please note:
- Subscription Cancellations: You can cancel a subscription to prevent future billing, but no partial refunds will be issued for unused portions of the current subscription period.
- Renewal Notices: Subscription renewals are billed automatically based on the chosen billing cycle. Renewal notices will be sent via email as a courtesy.
6. Technical Compatibility
Please ensure that your devices and software meet the required specifications for any digital products before making a purchase. Our team cannot issue refunds for compatibility issues, but we’re here to help with technical support and troubleshooting. If you need any help with product requirements, reach out to us before purchase at info@digitalerra.live.
7. Contact Information for Support
If you have questions about this Refund and Returns Policy, need technical support, or wish to discuss a product issue, please don’t hesitate to reach out. Our customer service team is here to assist:
Digital Erra
Email: info@digitalerra.live
Phone: +91 8895734231
Address: Rajiv Chowk, Connaught Place, New Delhi, Delhi 110001,India
Thank you for understanding our policies, and we appreciate your business!